SHIPPING & RETURNS
We offer a single price shipping charge for all orders shipped within the US no matter what weight your order is. All orders will ship by either Fed Ex Home Delivery, UPS Home Delivery or USPS. If you have a preference on which method is used, please add it to the “Notes” section on the cart when you check out with your order.
In addition, if you are local, we offer local pick-up from our office. Please let us know if this is an option you would like. If it is, please use the drop-down menu on the check out page and you will not be charged any shipping fees.
Thank you for your business and we look forward to working with you for all of your shopping needs.
RETURN & EXCHANGE POLICY
1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at email@example.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, Swimwear and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be
"open box" but must be unused, undamaged, and complete with all original packaging.
5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return policy, please contact us at firstname.lastname@example.org